# Can't connect to Stardog Studio
**URL:** https://community.stardog.com/t/cant-connect-to-stardog-studio/5110
**Category:** Support
**Created:** [October 14, 2024, 9:46am UTC](https://community.stardog.com/t/cant-connect-to-stardog-studio/5110 "2024-10-14T09:46:12Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@rioultf](https://community.stardog.com/u/rioultf)
#### Post date: [October 14, 2024, 9:46am UTC](https://community.stardog.com/t/cant-connect-to-stardog-studio/5110/1 "2024-10-14T09:46:13Z")
Hi,
I'm a teacher at the University of Caen Normandie in France and would like to teach my students how to use a triple store.
If I use a computer on my university network, I can't access to the studio through the navigator. The report page seems OK, except those two activity indicators under the email field who are still turning.
I suspect the reason for that is our University is on the Renater network and has maybe limited public adresses, or maybe some special port is used.
I tried to edit the endpoint and played with the SSO and browser authentication switch but without success.
In fine, I managed to access the studio with a laptop connected to the Eduroam wi-fi, but the students should then use their personal laptop.
Could you give me some clues about the reason I can't join the studio ?
Thanks,
FR.
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### Author:  [@PaulPlace](https://community.stardog.com/u/PaulPlace)
#### Post date: [October 14, 2024, 10:53am UTC](https://community.stardog.com/t/cant-connect-to-stardog-studio/5110/2 "2024-10-14T10:53:29Z")
The address of your Stardog Cloud endpoint is something like `https://sd-12345678.stardog.cloud:5820`. We have seen users experience problems like you describe because either the network they are using blocks access to the top-level DNS domain `.cloud` or their network blocks access to the non-standard `HTTPS` port 5820. We provide more info in our Stardog Cloud troubleshooting guide: [Troubleshooting | Stardog Documentation Latest](https://docs.stardog.com/stardog-cloud/troubleshooting)
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### Author:  [@rioultf](https://community.stardog.com/u/rioultf)
#### Post date: [October 15, 2024, 11:02am UTC](https://community.stardog.com/t/cant-connect-to-stardog-studio/5110/3 "2024-10-15T11:02:28Z")
Thanks for your answer! I'll try the 5820 port to be opened and check the .cloud top-level DNS domain.