# Contacting stardog... ( Name or service not known)

**URL:** <https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978>\
**Category:** Support\
**Created:** [October 4, 2019, 1:06pm UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978 "2019-10-04T13:06:26Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![fasal](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@fasal](https://community.stardog.com/u/fasal)\
**Post date:** [October 4, 2019, 1:06pm UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/1 "2019-10-04T13:06:26Z")

</div>

Hi I'm trying to run stardog first time on my linux machine with command  
`./stardog-admin server start` and i receive the message

`Thank you for downloading Stardog. A valid license was not found in /home/abc/stardog/stardog 7.0.1/bin. Would you like to download a trial license from Stardog (y/N)?`

I press 'y' it shows Contacting stardog..... and after few seconds it just exits..

Similarly I tried `./stardog-admin license request --force` to fetch license here again i receive the message  
`Thank you for downloading Stardog. A valid license was not found in /home/abc/stardog/stardog 7.0.1/bin. Would you like to download a trial license from Stardog (y/N)?`

I press 'y'  
it shows Contacting stardog..... and after few seconds it gives a message  
`Name or service not known`.

Not sure if this has to anything with corporate proxy!!

---

<div class="post-metadata">

**Author:** ![zachary.whitley](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/zachary.whitley/32/94_2.png) [@zachary.whitley](https://community.stardog.com/u/zachary.whitley)\
**Post date:** [October 4, 2019, 2:16pm UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/2 "2019-10-04T14:16:27Z")

</div>

This is a bit of a stab in the dark but you could try setting

`-Djava.net.useSystemProxies=true`

in `STARDOG_SERVER_JAVA_ARGS`

---

<div class="post-metadata">

**Author:** ![fasal](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@fasal](https://community.stardog.com/u/fasal)\
**Post date:** [October 7, 2019, 5:35am UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/3 "2019-10-07T05:35:04Z")

</div>

No it didn't help. Same issue

Is there any other way of getting the license key??

---

<div class="post-metadata">

**Author:** ![agoodrum](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/agoodrum/32/452_2.png) [@agoodrum](https://community.stardog.com/u/agoodrum)\
**Post date:** [October 7, 2019, 12:57pm UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/4 "2019-10-07T12:57:26Z")

</div>

Hi Fasal,  
I'm with Stardog's customer success team. I'll contact you directly to get your license keys straightened out.

---

<div class="post-metadata">

**Author:** ![fasal](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@fasal](https://community.stardog.com/u/fasal)\
**Post date:** [October 8, 2019, 9:30am UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/5 "2019-10-08T09:30:56Z")

</div>

Sure.. Thanks 🙂

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex030/uploads/stardog/original/2X/e/ed66b48a616f505106a4acde3c9cee7e6da9bc67.svg) [@system](https://community.stardog.com/u/system)\
**Post date:** [October 22, 2019, 9:31am UTC](https://community.stardog.com/t/contacting-stardog-name-or-service-not-known/1978/6 "2019-10-22T09:31:01Z")

</div>

Closed on October 22, 2019, 9:31am UTC

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.