# Email address rejected as 'disposable' when getting trial license

**URL:** https://community.stardog.com/t/email-address-rejected-as-disposable-when-getting-trial-license/1985
**Category:** Support
**Created:** [October 6, 2019, 8:03pm UTC](https://community.stardog.com/t/email-address-rejected-as-disposable-when-getting-trial-license/1985 "2019-10-06T20:03:43Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![finin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/finin/32/269_2.png) [@finin](https://community.stardog.com/u/finin)
#### Post date: [October 6, 2019, 8:03pm UTC](https://community.stardog.com/t/email-address-rejected-as-disposable-when-getting-trial-license/1985/1 "2019-10-06T20:03:44Z")

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I downloaded the latest version of Stardog with the intention of getting an academic trial license. When asked for my email address, I entered **finin@umbc.edu** , but this was rejected:

Please provide an email address to receive a 60-day trial (we may occasionally contact you with fun  
Stardog news): finin@umbc.edu  
Requesting license.................  
**Unable to process license request, as email provided is disposable.**  
Please provide a business email address: ...

I was able to get the one-year academic license using an alternate email address I have with our department mail server, but am puzzled how my main address was identified as disposable. I tried several services for identifying disposable email addresses and all thought my main address was ok.

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### Author: ![stephen](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/stephen/32/27_2.png) [@stephen](https://community.stardog.com/u/stephen)
#### Post date: [October 7, 2019, 3:30pm UTC](https://community.stardog.com/t/email-address-rejected-as-disposable-when-getting-trial-license/1985/2 "2019-10-07T15:30:55Z")

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Hi Tim,

I am equally puzzled, since I ran the email through the service that our license server uses and it came back fine. Must have been a hiccup in their API or something... Glad you were able to sort it though.

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### Author: ![system](https://canada1.discourse-cdn.com/flex030/uploads/stardog/original/2X/e/ed66b48a616f505106a4acde3c9cee7e6da9bc67.svg) [@system](https://community.stardog.com/u/system)
#### Post date: [October 21, 2019, 3:30pm UTC](https://community.stardog.com/t/email-address-rejected-as-disposable-when-getting-trial-license/1985/3 "2019-10-21T15:30:56Z")

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