# Endpoint Error: Connection is not valid

**URL:** <https://community.stardog.com/t/endpoint-error-connection-is-not-valid/5083>\
**Category:** Support\
**Created:** [September 21, 2024, 4:57pm UTC](https://community.stardog.com/t/endpoint-error-connection-is-not-valid/5083 "2024-09-21T16:57:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Iris\_TwoFiveIn](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/iris_twofivein/32/2173_2.png) [@Iris\_TwoFiveIn](https://community.stardog.com/u/Iris_TwoFiveIn)\
**Post date:** [September 21, 2024, 4:57pm UTC](https://community.stardog.com/t/endpoint-error-connection-is-not-valid/5083/1 "2024-09-21T16:57:47Z")

</div>

I have two Stardog Free endpoints where I'm getting error "Your connection to Stardog is not valid, please ask an administrator to verify your username has access.":

Both were re-added to the respective accounts yesterday and working fine. However, since today, both show "Network Error" and "Unauthorized" similar to below. Could you help me trouble shoot it?

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Test authorization header received  
Test custom header received  
Connection ID: 346ca175-f687-4483-9e5e-c216b16b001e  
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36  
Response Time: 85 ms  
Stardog Portal: Authenticated  
Email Verified  
Service: [https://sd-43981ddd.stardog.cloud:5820](https://sd-43981ddd.stardog.cloud:5820) Network Error  
Server: [https://sd-43981ddd.stardog.cloud:5820](https://sd-43981ddd.stardog.cloud:5820) Unauthorized  
Identifier Value  
Username [xxx@gmail.com](mailto:xxx@gmail.com)  
Provider auth0  
OAuth Subject google-oauth2|109514361643999476358  
Header Value  
Accept-Encoding: gzip, deflate, br, zstd  
Accept-Language: en-US,en;q=0.9  
Host: [cloud.stardog.com](http://cloud.stardog.com)  
Priority: u=1, i  
Referer: [Stardog Cloud](https://cloud.stardog.com/u/0/diagnostic)  
Sec-Ch-Ua: "Chromium";v="128", "Not;A=Brand";v="24", "Google Chrome";v="128"  
Sec-Ch-Ua-Mobile: ?0  
Sec-Ch-Ua-Platform: "Windows"  
Sec-Fetch-Dest: empty  
Sec-Fetch-Mode: cors  
Sec-Fetch-Site: same-origin  
X-Amzn-Trace-Id: Root=1-66eef74b-08429a0e323ac36d2bad781f  
X-Forwarded-For: 38.62.13.174  
X-Forwarded-Port: 443  
X-Forwarded-Proto: https  
X-Request-Started-At: 1726936907523

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<div class="post-metadata">

**Author:** ![Laura\_Firey](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/laura_firey/32/635_2.png) [@Laura\_Firey](https://community.stardog.com/u/Laura_Firey)\
**Post date:** [September 23, 2024, 2:42pm UTC](https://community.stardog.com/t/endpoint-error-connection-is-not-valid/5083/2 "2024-09-23T14:42:25Z")

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Hello and welcome to the Stardog Community!

It looks like both your Stardog Free endpoints were reclaimed. Our policy is to reclaim Stardog Free Knowledge Graph endpoints after 7 days of inactivity. We send a notice at 3 days to your email notifying you that your endpoint will be reclaimed.

To reset the timer and keep your environment, you need to [log into](https://cp1hg04.na1.hubspotlinks.com/Ctc/ZT+113/cP1HG04/VWBY-Z2VDqCQW3sxD1Q17wNtrW2sbCLr5kv0dXN9cd5Hl3qn9gW7lCdLW6lZ3l2N55208brX8YmW2RgbHL23hGy6W75RnWz4fJ6btW243nl36ZDFkHW7mGXP83m1l75W387YND5jr3z4W6NRMfX3t69HcVKx2b32hGSFXW3M1q5K9lFCvwW5h8wqC4Gt5GxW1H_6ty8crmZzV_Ws6n6ngx_8Vxz4p96kzPDPW5g8SsB5P9y0CW4Fbtdn4PNss0Tk4DY7HrymnW1npzMY16BPxFW662nfc2_MCNcW52klHx2Xdz1fW3bCj6L93smZcW2102008Kf5TzW3xw5s484_4SgW27Cz6W7zpYcmN2MT0pkCfrnqd__WJP04) your Stardog Cloud Account every 7 days. Alternatively, you can subscribe to [Stardog Essentials](https://cp1hg04.na1.hubspotlinks.com/Ctc/ZT+113/cP1HG04/VWBY-Z2VDqCQW3sxD1Q17wNtrW2sbCLr5kv0dXN9cd5HF3qn9gW7Y8-PT6lZ3nVW3qQN392XrfyLN6xH01xT5hVfW4b5wjr5kgKMfVFMdRn3kFH-qW5dhHyy8fZ_3BN3fpjBmZdCW2W5V7wRt6RvcFsW2wWPSb27BgkRW6QFpWD8Jf6nZN4PKjh6BJGm7W67s0cx7qGnQjW8n_wZ28KMth8W1c1lK58j_09QW36tyHY1xGqcsW4hDVWS3wY9x1W3hjxMN4TYvsBW2zMcmj5_RHrxW1p5hZx3Q2DP5W117lc521C8d7W855Rwb1WRwCQVjmhPV1CYjKnW46HCSJ1HHbysVc3xMl4MK1BnN8wZ5s7RfHRtW4XqJ367D699cW5xpLkD1K92nYf98-qN204) — all the features of Free in a more powerful environment and no activity requirements.

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<div class="post-metadata">

**Author:** ![JLM](https://avatars.discourse-cdn.com/v4/letter/j/ac91a4/32.png) [@JLM](https://community.stardog.com/u/JLM)\
**Post date:** [September 23, 2024, 6:55pm UTC](https://community.stardog.com/t/endpoint-error-connection-is-not-valid/5083/3 "2024-09-23T18:55:19Z")

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Thank you,  
I will move to stardog Essentials.