# My stardog cloud stopped working **URL:** \ **Category:** Support\ **Created:** [June 1, 2026, 1:32pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560 "2026-06-01T13:32:40Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![rajaram.manickavel](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rajaram.manickavel](https://community.stardog.com/u/rajaram.manickavel)\ **Post date:** [June 1, 2026, 1:32pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/1 "2026-06-01T13:32:40Z")
Hi, Im able to login using my credentials in the main login page. But once in the home page, im not able to get into the Stardog studio. i have been asked for a login again and when i try to give my credentials, it say's invalid password. can you please help on it. ![image](https://canada1.discourse-cdn.com/flex030/uploads/stardog/original/2X/0/00d1ee8b5125338e52f2ab14563fe8704460fe7c.png) ---
**Author:** ![PaulPlace](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/paulplace/32/1447_2.png) [@PaulPlace](https://community.stardog.com/u/PaulPlace)\ **Post date:** [June 1, 2026, 2:09pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/2 "2026-06-01T14:09:37Z")
Connecting to Studio (or any of the other Stardog applications) should not prompt you for a password. The connection to your endpoint is using SSO, so your credentials were configured when you logged in to the portal. I wonder if you are using a stale SSO token, for some reason. The first thing I recommend trying is to log out of the Stardog Cloud portal ([https://cloud.stardog.com](https://cloud.stardog.com)) and then log back in again. ---
**Author:** ![rajaram.manickavel](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rajaram.manickavel](https://community.stardog.com/u/rajaram.manickavel)\ **Post date:** [June 1, 2026, 2:39pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/3 "2026-06-01T14:39:00Z")
I have tried logout loggin, Clearing cache and even a diffirent browser to login. im still facing the same issue. ---
**Author:** ![noahgorstein](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/noahgorstein/32/584_2.png) [@noahgorstein](https://community.stardog.com/u/noahgorstein)\ **Post date:** [June 1, 2026, 2:46pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/4 "2026-06-01T14:46:28Z")
Thanks for reporting. I believe we have identified and fixed an issue on our side. Could you try navigating back to your connection and trying again? ---
**Author:** ![rajaram.manickavel](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rajaram.manickavel](https://community.stardog.com/u/rajaram.manickavel)\ **Post date:** [June 2, 2026, 5:19am UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/5 "2026-06-02T05:19:14Z")
Hi, Im still facing the same issue. The error msg I'm getting is "The Stardog Knowledge Graph endpoint is not responding. Please check the status of your Stardog endpoint." I have cleared my cache then did the fresh login and am still getting the same error. ![image](https://canada1.discourse-cdn.com/flex030/uploads/stardog/original/2X/c/ccd2cae01e2391a4f29ddb04e2e9b8989e4eba34.png) ---
**Author:** ![rajaram.manickavel](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rajaram.manickavel](https://community.stardog.com/u/rajaram.manickavel)\ **Post date:** [June 3, 2026, 4:31am UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/6 "2026-06-03T04:31:09Z")
Hi, Do we have any update on this. Kindly note that we are in the middle of a POC to see if Stardog will fit into the Ecolab ecosystem. Any this issue is a blocker for us. We have also a demo scheduled with **Grant Horun** Stardog to get a deep dive of stardog. Solving this issue will definitely help us move forward on this. Reg Raj ---
**Author:** ![PaulPlace](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/paulplace/32/1447_2.png) [@PaulPlace](https://community.stardog.com/u/PaulPlace)\ **Post date:** [June 3, 2026, 10:43am UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/7 "2026-06-03T10:43:29Z")
Apologies for the confusion on connecting to your Stardog Cloud endpoint. Please try again. ---
**Author:** ![krantikumarb](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/krantikumarb/32/2494_2.png) [@krantikumarb](https://community.stardog.com/u/krantikumarb)\ **Post date:** [June 16, 2026, 6:39pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/8 "2026-06-16T18:39:39Z")
@PaulPlace@noahgorstein I do have the Exactly same issue. Can you help here. The error msg I'm getting is "The Stardog Knowledge Graph endpoint is not responding. Please check the status of your Stardog endpoint." I have cleared my cache then did the fresh login and am still getting the same error. ![image](https://canada1.discourse-cdn.com/flex030/uploads/stardog/original/2X/3/39ca689744861dd4dd603f8375953c67e9ed0cd9.png) ---
**Author:** ![PaulPlace](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.stardog.com/paulplace/32/1447_2.png) [@PaulPlace](https://community.stardog.com/u/PaulPlace)\ **Post date:** [June 16, 2026, 7:01pm UTC](https://community.stardog.com/t/my-stardog-cloud-stopped-working/5560/9 "2026-06-16T19:01:21Z")
Please retry your connection.