Unauthorized Exception: Voicebox App Key is missing or invalid

Support
1

Hi Team,

I am trying to integrate Stardog Voicebox using the Cloud API. I created a Voicebox App and generated an App Key (sdc_...). However, both direct REST calls and SDK calls are failing with:

HTTP 401 Unauthorized "Voicebox App Key is missing or invalid"

Tested scenarios: - curl /api/v1/voicebox/ask → 401

- Python SDK async_ask → 401

- Provided: Authorization: bearer <app_key>

X-Client-Id X-SD-Auth-Token (Launchpad token)

This indicates the key is not being accepted for Voicebox execution.

Questions:

1. Is Voicebox API access enabled for my tenant?

2. Are these App Keys valid for /api/v1/voicebox endpoints?

3. Do I need a different token for Voicebox runtime execution?

4. Is additional configuration required for Launchpad (SSO) integration?

App Name: poc-mcp

Database: RnD-SemanticDataProduct

Endpoint: Launchpad (SSO)

2

Rajesh

Please email me at joe.fagan@stardog.com so I have your details.

Few community users are using Launchpad and so we will handle your query via support.

Thanks