Is Voicebox available with the AWS Marketplace offer? Our license reports dbms.license.voicebox.limit = 0

Support
1

Environment

  • Stardog 12.1.1 from the AWS Marketplace listing "Stardog Enterprise Knowledge Graph Platform"
  • Launchpad v4.0.0 and Voicebox Service v1.0.0, self-hosted in the same VPC, LLM provider = Amazon Bedrock

What we observe

No database can be Voicebox-enabled:

$ curl -u admin:*** localhost:5820/admin/status
  dbms.license.voicebox.limit = 0
  dbms.license.type           = Stardog Employee

$ stardog-admin metadata set -o voicebox.enabled=true -- mydb
  The database option voicebox.enabled cannot be enabled with the current license

The same error occurs if we pass the option at database creation time. stardog-admin license info -v
lists disabled.modules = Pack.*, LDAP.* and backups.allowed = false, but has no
voicebox.count.limit field at all.

In the UI the entry points are still rendered, so the cause is not obvious:

  • "New Voicebox App" opens, but the Database dropdown is empty
    (Launchpad builds that list from databases with voicebox.enabled)
  • Studio and Explorer show "Voicebox is not enabled for this database"
  • Designer never renders the Voicebox suggestions
  • Nothing about the license appears in the UI or in the Launchpad logs

Why we expected it to work

  • The listing is named "Stardog Enterprise Knowledge Graph Platform"
  • The Voicebox Developer Guide states Voicebox "is available to use with your own data for
    Essentials and Enterprise customers"
  • Stardog Deployment Options | Stardog lists AWS Marketplace under Cloud Prem, and Voicebox is not marked as
    excluded there
  • Neither the Marketplace listing nor 404 | Stardog Documentation Latest mentions
    any Voicebox restriction

Questions

  1. Is Voicebox expected to be usable on the AWS Marketplace offer? If it is excluded by design,
    could that be stated on the listing or on the Marketplace setup page? Right now there is no
    way to know before purchasing.
  2. If it is not excluded by design, is our license provisioned incorrectly? dbms.license.type
    reporting Stardog Employee for a Marketplace purchase looks unexpected to us.
  3. If Voicebox is genuinely out of scope for this offer, is there a supported way to evaluate it
    on a Marketplace-based deployment — an evaluation license applied on top of the AMI, or a
    different offer?

We are evaluating Stardog for adoption and Voicebox is a significant part of that evaluation.
Happy to share the agreement and license identifiers privately if that helps.