Endpoint Error: Connection is not valid

Support
1

I have two Stardog Free endpoints where I'm getting error "Your connection to Stardog is not valid, please ask an administrator to verify your username has access.":

Both were re-added to the respective accounts yesterday and working fine. However, since today, both show "Network Error" and "Unauthorized" similar to below. Could you help me trouble shoot it?

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Test authorization header received
Test custom header received
Connection ID: 346ca175-f687-4483-9e5e-c216b16b001e
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36
Response Time: 85 ms
Stardog Portal: Authenticated
Email Verified
Service: https://sd-43981ddd.stardog.cloud:5820 Network Error
Server: https://sd-43981ddd.stardog.cloud:5820 Unauthorized
Identifier Value
Username xxx@gmail.com
Provider auth0
OAuth Subject google-oauth2|109514361643999476358
Header Value
Accept-Encoding: gzip, deflate, br, zstd
Accept-Language: en-US,en;q=0.9
Host: cloud.stardog.com
Priority: u=1, i
Referer: Stardog Cloud
Sec-Ch-Ua: "Chromium";v="128", "Not;A=Brand";v="24", "Google Chrome";v="128"
Sec-Ch-Ua-Mobile: ?0
Sec-Ch-Ua-Platform: "Windows"
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: same-origin
X-Amzn-Trace-Id: Root=1-66eef74b-08429a0e323ac36d2bad781f
X-Forwarded-For: 38.62.13.174
X-Forwarded-Port: 443
X-Forwarded-Proto: https
X-Request-Started-At: 1726936907523

2

Hello and welcome to the Stardog Community!

It looks like both your Stardog Free endpoints were reclaimed. Our policy is to reclaim Stardog Free Knowledge Graph endpoints after 7 days of inactivity. We send a notice at 3 days to your email notifying you that your endpoint will be reclaimed.

To reset the timer and keep your environment, you need to log into your Stardog Cloud Account every 7 days. Alternatively, you can subscribe to Stardog Essentials — all the features of Free in a more powerful environment and no activity requirements.

3

Thank you,
I will move to stardog Essentials.