My stardog cloud stopped working

Support
1

Hi,

Im able to login using my credentials in the main login page. But once in the home page, im not able to get into the Stardog studio. i have been asked for a login again and when i try to give my credentials, it say's invalid password. can you please help on it.

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2

Connecting to Studio (or any of the other Stardog applications) should not prompt you for a password. The connection to your endpoint is using SSO, so your credentials were configured when you logged in to the portal.

I wonder if you are using a stale SSO token, for some reason. The first thing I recommend trying is to log out of the Stardog Cloud portal (https://cloud.stardog.com) and then log back in again.

3

I have tried logout loggin, Clearing cache and even a diffirent browser to login. im still facing the same issue.

4

Thanks for reporting. I believe we have identified and fixed an issue on our side. Could you try navigating back to your connection and trying again?

5

Hi,

Im still facing the same issue. The error msg I'm getting is "The Stardog Knowledge Graph endpoint is not responding. Please check the status of your Stardog endpoint."

I have cleared my cache then did the fresh login and am still getting the same error.

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6

Hi,

Do we have any update on this. Kindly note that we are in the middle of a POC to see if Stardog will fit into the Ecolab ecosystem. Any this issue is a blocker for us.

We have also a demo scheduled with Grant Horun Stardog to get a deep dive of stardog. Solving this issue will definitely help us move forward on this.

Reg

Raj

7

Apologies for the confusion on connecting to your Stardog Cloud endpoint. Please try again.