You must wait while your Free instance is cleaned up

My free instance was unresponsive and I decided to delete it and create a new one. For the past 4 days I have been getting the following message when trying to create a new instance:

"You must wait while your Free instance is cleaned up"

How can I fix this ?

Hello Garik, please try again.

Hi, I have the same issue.

I need either the name of the instance that you deleted or your Stardog Cloud user name to find the instance that needs to be cleaned up.

Hi, I think the user name is attached to my email (

Ok, please try again.

Hello @PaulPlace,

I am getting the same error when trying to create a new instance.
The instance name was Stardog Free
Could you help clean up the deleted instance?

Hello Lilly, please try again.

Hi Paul,

I can create the new Stardog Cloud Free instance now but cannot access the knowledge graph end point URL as the username password seems not to be accepted.

I am using the same credentials I used to login to Stardog cloud and the password does not have a white space and is 10 characters long.
I did try to modify the endpoint URL but am again getting the username/password error.
Also I ran the diagnostics report and donot see any concern there.

Test authorization header received
Test custom header received
Connection ID: 29f7149a-8de5-470e-9e8d-02318eaaaf27
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36
Response Time: 1814 ms
Stardog Portal: Authenticated
Email Verified
Service: Alive
Server: Authorized
Identifier Value
Provider auth0
OAuth Subject google-oauth2|101423204256662424759
Header Value
Accept-Encoding: gzip, deflate, br
Accept-Language: en-US,en;q=0.9
Referer: Stardog Cloud
Sec-Ch-Ua: "Chromium";v="116", "Not)A;Brand";v="24", "Google Chrome";v="116"
Sec-Ch-Ua-Mobile: ?0
Sec-Ch-Ua-Platform: "Windows"
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: same-origin
X-Amzn-Trace-Id: Root=1-64f6fa75-1f4e46b9195c368718171e65
X-Forwarded-Port: 443
X-Forwarded-Proto: https
X-Request-Started-At: 1693907572482

Could you help please?


Hi Lilly,

This is a little confusing in cloud, since the account (username/password) you use when logging in to the Stardog Cloud portal ( is different from the accounts you use to access your Stardog cloud endpoint.

After you log into the portal, you can access your endpoint by clicking one the applications (Designer, Explorer, or Studio). If you need to access your Stardog endpoint via CLI or programmatically, you will need to use the Studio application to create a user for this purpose. See Inviting and Configuring Users | Stardog Documentation Latest for more details.

My Stardog Cloud Free account was not responding. So I deleted it and recreated with a user ID and password. Earlier it was Google SSO. But I am getting error message which says - "You Must Wait While Your Free instance is cleaned up".

Can you please help how to fix this ?

Hello Badal, please try again.

Hello Paul,
Yes it worked. I can access Stardog Free Cloud instance again.
But I want to login to Stardog cloud with a user name and password and not Google SSO.
What steps can I follow to do this ?

To log in with a username/password instead of Google SSO, you will need to log out (click the person outline icon in the upper right hand corner of the portal page) and create a new account. Note that this will be a completely new account and not associated with your previous account; specifically, you will need to create a new Knowledge Graph Endpoint.

Hello @PaulPlace,

I'm having the same issue on instance creation after deletion. The instance name was Stardog Free. Can you help me with this?

Thanks in advance.

Hello Wei Peng, you should be able to allocate a new Free instance now.

Hello @PaulPlace

Thanks for your help before.

I got an authorization error that Unauthorized because I accidentally delete the user myself ( from the instance. If I remember correctly, there's only a superuser and a reader in the instance now. Do you know if it's possible that an admin adds myself back? Or maybe I need to delete this instance and create a new one?

Best Regards,
Wei Peng

Hello @PaulPlace

I delete my instance Stardog Free now. So can you please help me with the creation again?

Thanks a lot!

Hello Wei Peng, I have removed your previous Stardog instance. You should now be able to allocate another free instance.

Greetings, can you fix my free instance? Deleted ~12 hours ago. Just a noob here. Thanks