My StarDog Instance is Inactive

This category is for requesting help or asking questions about Stardog Cloud (

Why is my endpoint not accessible? It got deactivated, and then I got an email.

I added It again through "Connect it to Existing Endpoint," and it worked perfectly because I cross-checked using my angular and node js application. Login, Adding Data, everything works perfectly on 8th April. But now It's not working again (Not Through Portal & Not Through My Application)

I am a student, and I created this application with four other students using the Stardog database. We have been working on this project for six months. I am really confused about what to do now! We have a lot of data (university details, courses, university details, etc.).

Please Help Me Get a Backup of My Data or Active My Endpoint.