Stuck on "You must wait while your Free instance is cleaned up" after deleting a Partner Connect instance

Support
1

Hi,

I created a Stardog Free account through Databricks Partner Connect.

The provisioned endpoint returned 401 Unauthorized, and on the portal I found

that the endpoint's "Owner" column and my user's "Role" column were both empty

— the user was listed with Status "Owner" but no Role assigned. Re-login and

Retry did not help.

So I deleted the instance intending to recreate it. Now "Create new Knowledge

Graph Endpoint" shows "You must wait while your Free instance is cleaned up",

and it has been stuck there for over 1 hours.

Details:

- Deleted endpoint: sd-3dda721c (https://sd-3dda721c.stardog.cloud:5820)

- Endpoint name: "Stardog Free"

- Diagnostic Connection ID: 32499765-6226-43dc-b10c-590020143ce7

- Signup path: Databricks Partner Connect (SQL warehouse + Unity Catalog)

- Authentication: SSO (auth0)

Could you clear the pending cleanup so I can allocate a new free instance?

I see the same issue was resolved manually by staff in these threads:

- You must wait while your Free instance is cleaned up

- Free Instance Creation

Thanks.

2

Hi Yuki,

Apologies for the trouble. The cleanup for `sd-3dda721c` has been completed on our side, so the pending state is cleared.

You can now request a new Free endpoint directly from the Stardog Cloud portal at https://cloud.stardog.com. Sign in with the same SSO account and create a new Free endpoint from the Manage Endpoints page. You don't need to go back through Partner Connect to do it.

Once your endpoint is up, you can connect your Databricks workspace as a data source and model it in Designer:

1. In Designer, open your project and click **+ Resources**

2. Under **Connect to a data source** select **Databricks Spark SQL** as the data source type, then choose **New connection** and fill in the connection properties.

3. Select the tables you wish to connect within Stardog and then **Add**

4. Select **Create & Map** for Designer to introspect the tables and suggest classes and properties to be modeled and mapped which you can accept or edit, then **Publish** to your endpoint.

Our training courses, especially Designer, also covers this flow — Loading.

Best,
Laura