Failed to fetch error message when connecting to endpoint on organization network machine

Support Bug
1

Hi,

I'm attempting to connect to our endpoint from my organization's network machine, but I keep receiving a 'failed to fetch' error message. I've tried on a colleagues off network laptop and I'm able to successfully access the endpoint. I've also tried using an incognito browser but still receive that same error message.

tempsnip
tempsnip1183×766 39.9 KB

2

Hi Jen,

Welcome to Stardog Community!

This is usually an error with the company VPN not liking the *.cloud domain. Can you see if your IT department will whitelist it?

Best,
Steve

3

Hi Steve,

Thanks for your reply. Let me check in with IT and get back to you with their response.