License request for stardog on Windows 10 fails with a cryptic message

Support
#1

I am following the instructions from the url: Windows Installation | Stardog Documentation 7.5.1 to install stardog on my windows 10. I ran the following command from powershell and the command terminated with an error of illegal char. Please advise.

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin> .\stardog-admin license request
Illegal char <"> at index 0: "C:\Users\All\Documents\stardog-latest\stardog-7.5.1"\stardog-license-key.bin

#2

Hi Krishna,

Thanks for the report. I just verified this working locally on my Windows 10 environment. Can you verify you have the STARDOG_HOME environment variable set?

Cheers,
Noah

#3

I was able to reproduce the same error you are seeing when STARDOG_HOME is not set. Let us know if that helps resolve your issue. I'll open up an internal ticket to improve our error message here.

Cheers,
Noah

#4

Hi Noah

Thanks for your reply. But I have setup the STARDOG_HOME environment variable. I still get the same error. Please see below:

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>set STARDOG_HOME="C:\Users\All\Documents\stardog-latest\stardog_home"

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>.\stardog-admin license request
Illegal char <"> at index 0: "C:\Users\All\Documents\stardog-latest\stardog_home"\stardog-license-key.bin

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>echo %STARDOG_HOME%
"C:\Users\All\Documents\stardog-latest\stardog_home"

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>

#5

Can you try removing the quotes around the path you are setting equal to STARDOG_HOME:

set STARDOG_HOME=C:\Users\All\Documents\stardog-latest\stardog_home
#6

Thank you it works now, but has a new error:

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>set STARDOG_HOME=C:\Users\All\Documents\stardog-latest\stardog_home

C:\Users\All\Documents\stardog-latest\stardog-7.5.1\bin>.\stardog-admin license request
Thank you for downloading Stardog.
A valid license was not found in C:\Users\All\Documents\stardog-latest\stardog_home.

#7

Hi Krishna,

Were you not prompted to download a license?

Here's what the beginning of the license download workflow looks for me.

D:\Users\stardog\stardogs\stardog-7.5.1\bin>.\stardog-admin license request
Thank you for downloading Stardog.
A valid license was not found in D:\Users\stardog\stardog_home.
Would you like to download a trial license from Stardog (y/N)? y
Contacting Stardog..............
NOTE: By downloading a Stardog license you agree to be bound by our evaluation agreement.
This agreement can be found at http://info.stardog.com/evaluation-agreement
#8

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