Payment Processed but Endpoint Still Not Upgraded

Stardog Cloud
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This category is for requesting help or asking questions about Stardog Cloud (https://stardog.com/cloud).
Payment Processed but Endpoint Still Not Upgraded
I have successfully made the $195.00 payment to upgrade my Stardog Cloud Free version to the Stardog Essentials plan. I noticed that on the Stardog Cloud page, the "Edges" display has been updated from 1M to 50M, indicating the upgrade to Stardog Essentials.

However, when I click on "Manage Endpoints," I still only see the "Stardog Free" endpoint, and the Essentials endpoint is not appearing. As a result, I am unable to access or use the upgraded features.

I would appreciate it if you could assist me in resolving this issue as soon as possible. Attached are my screenshots of the current status.

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Hi there! Thanks for reaching out to our team.

Our team has upgraded your endpoint, so you now have access to Stardog Essentials features. Thank you for your patience on this and please let us know if we can assist you further.