Payment processed for update but the Endpoint was not updated

Stardog Cloud
1

This category is for requesting help or asking questions about Stardog Cloud (https://stardog.com/cloud).
Payment Processed but Endpoint Still Not Upgraded
I have successfully made the $195.00 payment to upgrade my Stardog Cloud Free version to the Stardog Essentials plan. I noticed that on the Stardog Cloud page, the "Edges" display has been updated from 1M to 50M, indicating the upgrade to Stardog Essentials, but i am unable to upload more data.

However, when I click on "Manage Endpoints," I still only see the "Stardog Free" endpoint, and the Essentials endpoint is not appearing. As a result, I am unable to access or use the upgraded features.

I would appreciate it if you could assist me in resolving this issue as soon as possible. Attached are my screenshots of the current status.

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2

Hello Viktor, we are processing your upgrade request today, and we will notify you soon when your endpoint has been converted to an Essentials instance.

Regards,

Paul Place

3

Hello Paul, I really need this to work by tomorrow, is it possible that it will be updated tomorrow?

4

Yes. We will complete the upgrade today.

5

Hello Victor, your endpoint has been upgraded to an Essentials instance.

6

Hello Paul, thank you very much